Ordering Prescription Medications

 

In most cases, your practitioner will call or fax us with your prescription.

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Once received, we will contact you to obtain the insurance information and discuss all the other details such as pricing, payment and shipping options.

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If you have the prescription with you, you may fax it to us directly to 216-321-4303 and include your contact information (full name and phone number) in the fax, if it is not already included in the prescription.

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Pharmacy Refund / Return Policy. All sales are final once a prescription has left the pharmacy. To the extent permitted by applicable law, payment(s) for patient-specific compounded medication(s) are non-refundable.

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Ordering Refills

 

The quickest and easiest way to order refills is through our dedicated refill app.

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Refills can also be ordered directly from our website, using our online refill form, ​or by calling our Patient Care Advocates at 1-800-918-8831.